Delivery & Returns
Hyphen Kids was founded in 2013, we have a boutique in Auckland and also sell online.
Which countries do you ship to internationally?
Select your shipping destination to check shipping times and delivery options. We deliver worldwide and have plenty of fast and reliable shipping options.
How much will my shipment cost?
Our shipping fees are as follows:
Courier Post Within New Zealand (1-3 Working Days)
Purchase: $0.00 – $99.99 NZD
Shipping Cost: $5.99 NZD
Free Shipping on orders over $100NZD*
NZ Post Express Shipping
Purchase: $0.00 – $199.99NZD
Shipping Cost: $25.00NZD
Free Shipping on orders over $200NZD*
REST OF WORLD
International Express Shipping
Purchase: $0.00 – $299.99NZD
Shiping Cost: $35.00NZD
Free Shipping on orders over $300NZD*
What shipping methods do you have?
We dispatch all orders within 2-3 days from Monday to Friday except for sale and peak periods where this may take longer.
If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
Can I track the delivery of my order?
Yes, once your order is shipped you will receive a shipping confirmation to your email all the information to track your delivery. Also you can check the status and the shipment tracking logging into your account.
14 DAYS TO RETURN
We are happy to refund or exchange any item (including sale items) within 14 days from date of arrival if for any reason you change your mind.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).