We're here to assist you!
Have questions, concerns, or just want to say hello?
We'd love to hear from you. Reach out to our dedicated support team using the options below.
โ NZ Free Shipping on Order Over $100
โ Easy returns
โ Safe & trusted brands
โ Loved by Kiwi families
ย Timeless. Natural. Enduring. These principles guide the development of every Thermos brand product. Products that help you savor every moment with a hot cup of coffee or tea. Products designed to endure and enhance your life's many experiences. Thermos brand is built to exacting standards. In terms of quality and performance, you will not find a better made insulated beverage product. For wherever life's adventures may take you, Thermos brand products are an ideal choice to keep your favorite beverage close at hand.
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Which countries do you ship to internationally?
We deliver worldwide and have plenty of fast and reliable shipping options.
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How much will my shipment cost?
Our shipping fees are as follows:
New Zealand
Courier Postย Within New Zealandย
Purchase: $0.00 โ $99.99 NZD
Shipping Cost: $5.99 NZD
Free Shipping on orders over $100NZD*
AUSTRALIA
NZ Post Expressย Shipping
Purchase: $0.00 โ $299.99NZD
Shipping Cost: $40.00NZD
Free Shipping on orders over $300NZD*
REST OF WORLD
Internationalย Expressย Shipping
Shippingย Cost: $60.00NZD
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What shipping methods do you have?
We dispatch all orders within 2-5 working days from Monday to Friday except for sale and peak periods where this may take longer.
If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
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Can I track the delivery of my order?
Yes, once your order is shipped you will receive a shipping confirmation to your email all the information to track your delivery. Also you can check the status and the shipment trackingย logging into your account.
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We want you to love your purchase! If for any reason you change your mind, we offer aย 14-day return periodย from the date of arrival for a full refund or exchange, including on sale items.
How to Return Your Items:
Please Note:ย Shipping costs are non-refundable, and customers are responsible for return shipping.
We only bring in products weโd genuinely recommend to our own families.
With over 10 years in kids lifestyle retail, we focus on quality, beautiful design, and everyday practicality โ pieces that actually make life easier for busy parents.
Yes โ thatโs one of the biggest things we look for.
From school mornings to sports days, family outings and travel, we choose products that are easy to use, durable, and fit naturally into everyday family life.
Absolutely. We carefully choose trusted brands and well-made products that are designed to last.
Rather than buying something cheap that needs replacing quickly, we focus on pieces families can enjoy season after season.
A good place to start is by thinking about your childโs age, routine, and daily activities.
Whether itโs for school, sports, outings, sleepovers or gifting, our collections are organised around real family moments to make shopping feel easy.
Because we do the hard work of finding the best kids essentials for you.
Instead of endless scrolling, youโll find a thoughtful edit of products that combine style, quality, and real-life practicality, trusted by Kiwi families since 2012.